Evidence review: digitalising welfare services

Summary

The UK's Department for Work and Pensions (DWP) commissioned an evidence review to understand the complexities of digitalizing welfare services. This review, completed by RAND Europe in October 2024, explores potential cost savings, improvements in customer experience, and the social implications, including equity concerns and lessons from the COVID-19 pandemic. The findings are intended to inform the DWP's future strategies for digital service delivery.

Key Facts

Source Document

https://example-government.gov/policy-document-link