Evaluation of the Smart Meter Booking and Installation process

Summary

The UK's Smart Metering Implementation Programme aims to upgrade 53 million meters but faces significant hurdles in the customer booking and installation process. This evaluation, using a mystery shopping methodology, found that over a quarter of both domestic and non-domestic customers struggled to book appointments. Despite these initial challenges, the installation and post-installation phases generally received positive feedback, with high satisfaction rates and reported behavioral changes in energy usage, indicating the program is making progress but needs to address booking inefficiencies.

Key Facts

Source Document

https://example-government.gov/policy-document-link