How easy is it for disabled people in the UK to use businesses? Easy Read

Summary

This document summarizes research conducted by the UK's Disability Unit to understand the challenges disabled people face when accessing products and services from private businesses. The study, which involved 1,545 survey respondents and focus groups, revealed that disabled people encounter significant problems at every stage of the customer journey across various business types, especially shops and hospitality. The initiative is currently in progress, with findings aiming to inform future actions on improving accessibility standards and business practices.

Key Facts

Source Document

https://example-government.gov/policy-document-link