Universal Credit and the patterns of rent balances in the Social Rented Sector: Social Research

Summary

This UK government research investigates the impact of Universal Credit (UC) on rent arrears among social housing tenants. The study, conducted by DWP with eight social landlords and their tenants, analyzed experiences during the early UC rollout phase (2014-2019). It identified financial instability due to life events and claim process challenges as key drivers of arrears, while highlighting the utility of the Landlord Portal and the importance of clear communication and support for tenants. The research is completed and provides insights into managing rent payments under the UC system.

Key Facts

Source Document

https://example-government.gov/policy-document-link