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Kenya2022-01-01sw

MKATABA WA HUDUMA KWA WATEJA 2022-2024

Summary

NEMA's Customer Service Charter 2022-2024 addresses the challenge of ensuring a clean, sustainable, and healthy environment in Kenya through effective coordination and management of environmental matters. The approach involves establishing clear service standards, customer rights, and responsibilities, committing to professionalism, and continuous service improvement. This charter is currently in progress, guiding NEMA's operations and interactions with stakeholders to uphold environmental protection and management.

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