Evaluation of the consumer advice and information programme Local Energy Advice Demonstrator programme and Home Retrofit Advice and Information Line

Summary

The UK's Department for Energy Security and Net Zero (DESNZ) implemented a Consumer Advice and Information (CAI) programme to help households, especially vulnerable ones, reduce energy bills and carbon emissions through home retrofits. The programme, delivered from 2023-2025, consisted of a phoneline and local demonstrator projects offering impartial advice. A final evaluation concluded that the services were effective, with high customer satisfaction and significant installation numbers for low carbon heating solutions.

Key Facts

Source Document

https://example-government.gov/policy-document-link