Consumer research to inform the exchange of smart metering communications hubs

Summary

The UK faces a challenge as 2G and 3G mobile networks, currently used by some smart meters, will be switched off by 2033, requiring an upgrade to 4G compatible communication hubs. This document outlines consumer research conducted by the Department for Energy Security and Net Zero to understand public perceptions and inform engagement strategies for the planned exchange program, which is set to begin in 2025. The research, now completed, indicates that most consumers accept the need for the exchange but currently feel low urgency, providing crucial insights for future communication efforts.

Key Facts

Source Document

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